Operations Support Specialist - CS & QA

Federal Express Corporation; Dundalk (MD); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerk to support hub and station operations with clerical tasks, data entry, and customer service. The role focuses on timely handling of damaged and misaddressed packages to optimize delivery times and acts as the first contact for customer inquiries.

The position involves preparing reports, supporting audits, and ensuring accurate scan statuses and loss prevention measures across linehaul and related functions.

Qualifications

• General clerical and data entry tasks.
• Strong organizational and multi-tasking abilities.
• Proficiency with Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operations, including filing, photocopying, emailing, and answering calls.
• Enter and review data in various systems to support functions.
• Compile data and produce regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.

Skills

Typing

Data entry

Phone skills

Copier usage

fax usage

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented clerk to support hub and station operations with clerical tasks, data entry, and customer service. The role focuses on timely handling of damaged and misaddressed packages to optimize delivery times and acts as the first contact for customer inquiries.

The position involves preparing reports, supporting audits, and ensuring accurate scan statuses and loss prevention measures across linehaul and related functions.