Operations Admin Specialist - QA, Data & Customer Support

Federal Express Corporation; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented administrative associate to support hub and station operations, handling clerical tasks, data entry, and frontline customer service. You will review data, generate reports, and assist with audits to help maintain efficient delivery processes.

This role requires a High School diploma, four years in customer service or clerical work, and strong MS Office skills.

Qualifications

• High School Diploma or GED required.
• Four years customer service/clerical experience; dock operations exposure preferred.
• Proficiency with data entry, filing, and basic office software (MS Office).
• Ability to communicate with customers and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operational functions.
• Enter data into systems and compile reports for management review.
• Answer phones and respond to customer inquiries in a professional manner.
• Assist with audits and data retrieval as part of BCSA activity.
• Support linehaul/operational area as needed and maintain accurate records.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented administrative associate to support hub and station operations, handling clerical tasks, data entry, and frontline customer service. You will review data, generate reports, and assist with audits to help maintain efficient delivery processes.

This role requires a High School diploma, four years in customer service or clerical work, and strong MS Office skills.