Operations Support Associate - 3rd Shift

Total Quality Logistics; Cincinnati (OH); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) with company match

Employee discounts

Tuition reimbursement

Financial wellness planning

Fast-paced environment

Career advancement opportunities

Great Place to Work award

Job summary

TQL in Cincinnati is seeking an Operations Support Associate to back our sales floor, resolving shipment escalations and risk, and upholding exceptional customer service 24/7/365. You will coordinate real-time operational assistance with the sales team, monitor communications, maintain shipment records in our TMS, and drive process improvements to strengthen service levels.

This role offers shift work 8pm–8am, comprehensive benefits, and opportunities for career advancement within one of the

Qualifications

• Experience in logistics, transportation, or customer service.
• Ability to work 8pm–8am.
• Strong communication and problem-solving skills.
• Highly organized with attention to detail.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Resolve shipment-related escalations and disruptions.
• Provide real-time operational assistance to sales teams.
• Monitor inbound/outbound communications and service levels.
• Investigate disputes and document findings.
• Communicate with carriers and customers to provide updates.
• Prioritize urgent requests in a high-volume environment.
• Maintain shipment records in TQL's Transportation Management System.
• Identify trends and process improvements.

Skills

Communication skills

Problem solving

Organization

Independent worker

Team collaboration

Attention to detail

Tools

Transportation management system (TMS)

Job description

As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365.

What’s in it for you:

• Compensation starting at $19.50/hour + $2.50 shift differential
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Fast-paced, high-energy work environment
• Opportunity to develop logistics and transportation operations expertise
• Career advancement opportunities within one of the nation’s largest freight brokerage firms
• Collaborative team environment with hands-on training and development
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you will do:

• Manage and resolve shipment-related escalations including breakdowns, service failures, delayed deliveries, accidents, hostage freight situations and other transportation disruptions
• Support sales teams by providing real-time operational assistance and coordinating solutions to minimize service impact
• Monitor inbound and outbound communication flow to ensure response times and departmental service levels are consistently met
• Investigate disputes and operational issues, identify root causes and elevate concerns appropriately while maintaining objective and professional documentation
• Communicate effectively with internal teams, carriers and customers to provide timely updates and resolution plans
• Prioritize multiple urgent requests simultaneously in a high-volume, fast-paced environment
• Maintain accurate shipment records and updates within TQL’s transportation management systems
• Identify trends, recurring issues and process improvement opportunities to help strengthen operational performance and customer satisfaction

What you need:

• Ability to work between 8pm – 8am
• Strong verbal and written communication skills with the ability to confidently handle high-pressure situations
• Excellent problem-solving, critical thinking and decision-making abilities
• Highly organized with strong attention to detail and the ability to manage competing priorities
• Self-motivated, dependable and able to work independently while collaborating across teams
• Professional, customer-focused mindset with sound judgment and a calm demeanour
• Ability to adapt quickly in a dynamic 24/7 operations environment
• Previous experience in logistics, transportation, operations, customer service or another fast-paced environment preferred

Where you'll be:

4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.