Customer Service Coordinator - 3rd Shift

Total Quality Logistics; San Antonio (TX); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Compensation starting at $17.50/hour

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Employee discounts

Job summary

Total Quality Logistics is seeking a Third-Shift Customer Service Representative in San Antonio, Texas. In this dynamic role, you will manage calls and emails to ensure shipments are on schedule and provide outstanding customer service.

Ideal candidates possess a strong work ethic, attention to detail, and the ability to work effectively under pressure. Compensation starts at $17.50 per hour. Enjoy career growth opportunities and a comprehensive benefits package, including health coverage and 401(k) matching.

Qualifications

• Passion for delivering excellent customer service.
• Ability to maintain a calm demeanor under pressure.
• Strong organization and reliability.

Responsibilities

• Manage high volume of inbound/outbound calls and emails.
• Resolve shipping issues with urgency and professionalism.
• Document tasks in internal systems.
• Provide updates to internal sales and support teams.

Skills

Excellent customer service

Problem-solving

Attention to detail

Professional demeanor under pressure

Team communication

Job description

About the role:

As a Third-Shift Customer Service Representative for TQL, you’ll be the critical link between our sales teams and transportation partners. In this fast‑paced, entry‑level role, you’ll ensure shipments stay on track by handling inbound and outbound calls and emails, tracking shipments, and resolving issues as they arise. Your work keeps freight moving and relationships strong. Customer service is the foundation of TQL’s success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real‑time problem‑solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL’s commitment to being the industry leader in service excellence.

What’s in it for you:

• Compensation starting at $17.50 per hour + $2.50 shift differential
• Outstanding career growth potential
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

Who we’re looking for:

• You have a passion for delivering excellent customer service
• You enjoy solving problems
• You maintain a calm, professional demeanor under pressure
• You communicate clearly and work well within a team
• You’re organized, with a high attention to detail
• You have a strong work ethic with a history of reliability
• You’re professionally driven, and career motivated
• You are comfortable working in a fast‑paced office environment

What you’ll be doing:

• Manage a high volume of inbound and outbound phone calls and emails, ensuring shipments are on schedule
• Help resolve shipping issues with a high sense of urgency and professionalism
• Document and manage all tasks in our internal systems
• Provide updates and communicate directly with the internal sales and support teams

Where you'll be:

6010 Exchange Parkway, San Antonio, Texas 78238

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.