Customer Service Coordinator - 2nd Shift

Total Quality Logistics; Cincinnati (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

401(k) with company match

Health, dental and vision coverage

Employee discounts

Financial wellness planning

Tuition reimbursement

Job summary

Total Quality Logistics in Cincinnati is seeking a Second-Shift Customer Service Coordinator to be a critical link between sales teams and transportation partners. The role involves managing inbound and outbound communications, ensuring shipments stay on track, and resolving issues promptly. Strong service skills and attention to detail are essential for success in this fast-paced environment.

The position offers competitive compensation starting at $16.50 per hour, along with comprehensive benefits including health coverage and 401(k) with company match.

Qualifications

• Passion for delivering excellent customer service.
• Ability to maintain a calm, professional demeanor under pressure.
• Strong work ethic and history of reliability.
• Comfortable working in a fast-paced office environment.

Responsibilities

• Manage a high volume of inbound and outbound phone calls and emails.
• Help resolve shipping issues with urgency and professionalism.
• Document and manage all tasks in internal systems.
• Provide updates and communicate directly with sales and support teams.

Skills

Excellent customer service

Problem-solving skills

Organizational skills

Teamwork

Attention to detail

Job description

About the role:

As a Second-Shift Customer Service Coordinator for TQL, you’ll be the critical link between our sales teams and transportation partners. In this fast-paced, entry-level role, you’ll ensure shipments stay on track by handling inbound and outbound calls and emails, tracking shipments, and resolving issues as they arise. Your work keeps freight moving and relationships strong.

Customer service is the foundation of TQL’s success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL’s commitment to being the industry leader in service excellence.

What’s in it for you:

• Compensation starting at $16.50 per hour + $2.50 shift differential
• Outstanding career growth potential
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

Who we’re looking for:

• You have a passion for delivering excellent customer service
• You enjoy solving problems
• You maintain a calm, professional demeanor under pressure
• You communicate clearly and work well within a team
• You’re organized, with a high attention to detail
• You have a strong work ethic with a history of reliability
• You’re professionally driven, and career motivated
• You are comfortable working in a fast-paced office environment

What you’ll be doing:

• Manage a high volume of inbound and outbound phone calls and emails, ensuring shipments are on schedule
• Help resolve shipping issues with a high sense of urgency and professionalism
• Document and manage all tasks in our internal systems
• Provide updates and communicate directly with the internal sales and support teams

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.