Operations Support Associate - 2nd Shift

Total Quality Logistics; Cincinnati (OH); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Employee discounts

Tuition reimbursement

Employee referral bonuses

Fast-paced, high-energy environment

Career advancement opportunities

Great Place to Work awards

Job summary

Total Quality Logistics in Cincinnati seeks an Operations Support Associate to help the sales floor deliver exceptional customer service around the clock. You will handle shipment escalations, assist sales with real-time operations, and monitor communications to meet service levels.

Ideal candidates are highly organized, detail-focused and adept at solving problems in a fast-paced logistics environment. This role offers competitive pay, strong benefits, and career growth within a leading freight

Qualifications

• Excellent communication skills in high-pressure, fast-paced environments.
• Strong problem-solving, critical thinking, and decision-making abilities.
• Highly organized with meticulous attention to detail and prioritization.

Responsibilities

• Manage and resolve shipment-related escalations including breakdowns, service failures, delayed deliveries, accidents, hostage freight situations and other transportation disruptions.
• Support sales teams by providing real-time operational assistance and coordinating solutions to minimize service impact.
• Monitor inbound and outbound communication flow to ensure response times and departmental service levels are consistently met.
• Investigate disputes and operational issues, identify root causes and elevate concerns appropriately while maintaining objective and professional documentation.
• Communicate effectively with internal teams, carriers and customers to provide timely updates and resolution plans.
• Prioritize multiple urgent requests simultaneously in a high-volume, fast-paced environment.
• Maintain accurate shipment records and updates within TQL's transportation management systems.
• Identify trends, recurring issues and process improvement opportunities to help strengthen operational performance and customer satisfaction.

Skills

Verbal communication

Written communication

Problem-solving

Critical thinking

Decision-making

Attention to detail

Organization

Independence

Team collaboration

Calm demeanor

Job description

About the role:

As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365.

What's in it for you:

• Compensation starting at $19.50/hour + $2.50 shift differential
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Employee referral bonuses
• Fast-paced, high-energy work environment
• Opportunity to develop logistics and transportation operations expertise
• Career advancement opportunities within one of the nation's largest freight brokerage firms
• Collaborative team environment with hands-on training and development
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you will do:

• Manage and resolve shipment-related escalations including breakdowns, service failures, delayed deliveries, accidents, hostage freight situations and other transportation disruptions
• Support sales teams by providing real-time operational assistance and coordinating solutions to minimize service impact
• Monitor inbound and outbound communication flow to ensure response times and departmental service levels are consistently met
• Investigate disputes and operational issues, identify root causes and elevate concerns appropriately while maintaining objective and professional documentation
• Communicate effectively with internal teams, carriers and customers to provide timely updates and resolution plans
• Prioritize multiple urgent requests simultaneously in a high-volume, fast-paced environment
• Maintain accurate shipment records and updates within TQL's transportation management systems
• Identify trends, recurring issues and process improvement opportunities to help strengthen operational performance and customer satisfaction

What you need:

• Ability to work second 3pm - 12am or 5pm - 1am
• Strong verbal and written communication skills with the ability to confidently handle high-pressure situations
• Excellent problem-solving, critical thinking and decision-making abilities
• Highly organized with strong attention to detail and the ability to manage competing priorities
• Self-motivated, dependable and able to work independently while collaborating across teams
• Professional, customer-focused mindset with sound judgment and a calm demeanor
• Ability to adapt quickly in a dynamic 24/7 operations environment
• Previous experience in logistics, transportation, operations, customer service or another fast-paced environment preferred

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.