Operations Support Associate

Brobston Group; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Brobston Group in Norfolk, VA, is seeking an Operations Support Associate to help ensure smooth daily retail store operations, focusing on inventory processing, stockroom organization, replenishment, and store presentation.

You will assist customers, process transactions, and support front- and back-of-house operations while maintaining welcoming floors and supporting visual merchandising. A flexible schedule including weekends is required.

Qualifications

• Back-of-house or similar experience in a complex, high-volume, or high-profile specialty environment is preferred.
• Ability to communicate effectively and build positive working relationships with customers and team members.
• Ability to lift or climb up to 30 pounds and maneuver throughout the store and stock areas.
• Availability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts.

Responsibilities

• Process deliveries, merchandise, tags, RFID scans, replenishment, transfers, and Ship to Home orders.
• Maintain organized stockroom and sales floor inventory, and support stock checks and merchandise delivery.
• Assist customers, process transactions, and help keep the sales floor and fitting rooms clean and welcoming.
• Support visual merchandising, store standards, training, and front- and back-of-house operations.

Job description

Summary

The Operations Support Associate helps ensure smooth day-to-day retail store operations. This primarily non-selling role supports inventory processing, stockroom organization, sales floor replenishment, customer service, and store presentation.

Responsibilities

• Process deliveries, merchandise, tags, RFID scans, replenishment, transfers, and Ship to Home orders.
• Maintain organized stockroom and sales floor inventory, and support stock checks and merchandise delivery.
• Assist customers, process transactions, and help keep the sales floor and fitting rooms clean and welcoming.
• Support visual merchandising, store standards, training, and front- and back-of-house operations.

Requirements

• Back-of-house or similar experience in a complex, high-volume, or high-profile specialty environment is preferred.
• Ability to communicate effectively and build positive working relationships with customers and team members.
• Ability to lift or climb up to 30 pounds and maneuver throughout the store and stock areas.
• Availability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts.