Operations Supervisor: Lead On-Time, Damage-Free Freight

FedEx Freight; Everett (WA); On-site; USD 64,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

AD&D

STD insurance

LTD insurance

Employee assistance program

Paid time off

401(k) retirement plan

Bonus potential

Tuition reimbursement

Adoption assistance

Parental leave

Bereavement pay

Employee discounts

Vacation time

Job summary

FedEx Freight is seeking a dispatch/leadership professional to supervise and develop staff, plan daily manpower, and ensure on-time, damage-free shipments. You will monitor safety, optimize operations, assist customers with quotes, and report performance data in a fast-paced environment.

Ideal candidates have strong communication, teamwork, and organizational skills, with knowledge of DOT rules and OSHA regulations. This is a full-time, on-site role at our facility.

Qualifications

• Must possess high school diploma or equivalent.
• Must be able to travel as needed.
• Good written, verbal and interpersonal communication skills.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred
• Able to work independently and as part of a team.
• Multi-tasked oriented and possess good organizational skills.
• Knowledge of Microsoft Office and Internet

Responsibilities

• Lead employees to ensure customer satisfaction by moving all shipments on time and damage free
• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
• Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
• Communicate job assignments coordinating with all employees ensuring direction is clear and concise
• Monitor service freight and ensure cut time compliance
• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
• Assist customers with rate quotes, claim information and setting appointments
• Monitor actual performance data and gather information for reporting
• Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Perform administrative functions as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Skills

Communication skills

Multitasking

Organizational skills

Independent and team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

Job description

FedEx Freight is seeking a dispatch/leadership professional to supervise and develop staff, plan daily manpower, and ensure on-time, damage-free shipments. You will monitor safety, optimize operations, assist customers with quotes, and report performance data in a fast-paced environment.

Ideal candidates have strong communication, teamwork, and organizational skills, with knowledge of DOT rules and OSHA regulations. This is a full-time, on-site role at our facility.