Operations Supervisor - AI-Driven Customer Support (Remote)

RELX International; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis Risk Solutions, Consumer Advocacy Team, seeks a senior operations leader to oversee end-to-end delivery and engage the team across geographies. You will drive performance, ensure service quality, and align with business objectives while collaborating with peers and stakeholders.

You will manage day-to-day activities, lead CI and automation initiatives, and prepare executives with clear reports. This role requires strong leadership, adaptability, and strategic thinking.

Qualifications

• Bachelor's degree in any field required.
• Excellent written and verbal communication and cross-level collaboration.
• Proven success in managing change in operations.
• Strong organizational, prioritization, and delegation skills.
• Proven problem-solving and analytical capabilities.
• Detail-oriented with strong project management.
• Knowledge of AI practices and tools relevant to data ops and workflow optimization.
• Open to flexible schedules.
• Consultative and collaborative mindset.
• Ability to manage a remote, results-oriented team.
• Ability to learn and apply enterprise AI tools quickly.

Responsibilities

• Oversee end-to-end operational delivery and team engagement.
• Lead day-to-day operations and drive performance and service quality.
• Manage escalated customer and managerial calls and resolve issues.
• Enforce team and org policies and procedures.
• Participate in strategic planning to support objectives.
• Prepare reports and materials for senior leadership.
• All other tasks assigned.

Skills

Communication

Change management

Organization

Problem-solving

Project management

AI tools awareness

Remote leadership

Flexible schedules

Collaboration

Learning ability

Education

Bachelor's degree

Tools

Enterprise AI tools

Job description

LexisNexis Risk Solutions, Consumer Advocacy Team, seeks a senior operations leader to oversee end-to-end delivery and engage the team across geographies. You will drive performance, ensure service quality, and align with business objectives while collaborating with peers and stakeholders.

You will manage day-to-day activities, lead CI and automation initiatives, and prepare executives with clear reports. This role requires strong leadership, adaptability, and strategic thinking.