Supervisor I, Customer Support/Operations

RELX International; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis Risk Solutions, Consumer Advocacy Team, seeks a senior operations leader to oversee end-to-end delivery and engage the team across geographies. You will drive performance, ensure service quality, and align with business objectives while collaborating with peers and stakeholders.

You will manage day-to-day activities, lead CI and automation initiatives, and prepare executives with clear reports. This role requires strong leadership, adaptability, and strategic thinking.

Qualifications

• Bachelor's degree in any field required.
• Excellent written and verbal communication and cross-level collaboration.
• Proven success in managing change in operations.
• Strong organizational, prioritization, and delegation skills.
• Proven problem-solving and analytical capabilities.
• Detail-oriented with strong project management.
• Knowledge of AI practices and tools relevant to data ops and workflow optimization.
• Open to flexible schedules.
• Consultative and collaborative mindset.
• Ability to manage a remote, results-oriented team.
• Ability to learn and apply enterprise AI tools quickly.

Responsibilities

• Oversee end-to-end operational delivery and team engagement.
• Lead day-to-day operations and drive performance and service quality.
• Manage escalated customer and managerial calls and resolve issues.
• Enforce team and org policies and procedures.
• Participate in strategic planning to support objectives.
• Prepare reports and materials for senior leadership.
• All other tasks assigned.

Skills

Communication

Change management

Organization

Problem-solving

Project management

AI tools awareness

Remote leadership

Flexible schedules

Collaboration

Learning ability

Education

Bachelor's degree

Tools

Enterprise AI tools

Job description

Summary:

This role is within LexisNexis Risk Solutions, Consumer Advocacy Team. The position is responsible for overseeing end-to-end operational delivery and team engagement. It involves leading day-to-day operations, driving performance and service quality, and ensuring alignment with business objectives. The role requires strong people leadership, effective collaboration with peers, and proactive stakeholder management across functions and geographies.

Job Description:

• Overseas a team of Level I representatives and manages day-to-day operational activities.

• Leads CI and Automation initiatives, collaborating with business unit counterparts and internal stakeholders.

• Handles escalated customer and managerial calls, ensuring timely and effective resolution.

• Implements and enforces team-level and organizational policies and procedures.

• Participate in strategic planning initiatives to support and achieve team and organizational objectives.

• Prepares reports and presentation materials for senior leadership and executive-level meetings.

• All other tasks assigned

Key Qualifications:

• Must possess a bachelor’s degree in any field.

• Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization.

• Proven success in managing change within operational environments.

• Strong organizational, prioritization, and delegation skills.

• Proven problem-solving and analytical capabilities.

• Detail-oriented with strong project management skills.

• Must have knowledge of current AI practices, tools, and industry trends relevant to data operations and workflow optimization.

• Open to flexible schedules

• Demonstrates a consultative and collaborative mindset.

• Ability to manage a remote, results-oriented team.

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
  

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