Hybrid Ops Supervisor - Customer Support & Team Growth

RELX; Alpharetta (GA); Hybrid; USD 59,000 - 99,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis Risk Solutions is seeking an Operations Leader to oversee daily operations, ensure policy compliance, and drive team performance to meet objectives. The role balances leadership with hands-on oversight and requires regular in-office attendance as part of a hybrid schedule.

You will supervise and coach staff, monitor workflows, publish metrics, handle escalations, and support process improvement. The position offers country-specific benefits and a U.S. base pay range.

Qualifications

• Responsible for overseeing daily operations and ensuring compliance with company policies and procedures.
• Manage team performance to achieve organizational objectives.

Responsibilities

• Lead and develop the team to meet performance goals.
• Conduct regular feedback sessions and performance evaluations.
• Foster a positive, collaborative work environment.
• Identify training needs and coordinate skill development programs.
• Monitor daily workflows and ensure timely completion of tasks.
• Review and publish production metrics and reports.
• Resolve escalated issues and maintain service level agreements.
• Manage resource allocation and scheduling for productivity.
• Ensure adherence to operational policies and procedures.
• Implement and maintain quality control processes.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct audits and drive continuous improvement initiatives.
• Maintain documentation for compliance, reporting and coaching.
• Collaborate on process improvements and cross-functional projects.
• Communicate with customers and stakeholders to address concerns.
• Track KPIs and present operational updates to leadership.

Skills

Team Leadership

Coaching

Performance Evaluation

Compliance

Quality Assurance

Operational Planning

Stakeholder Communication

Job description

LexisNexis Risk Solutions is seeking an Operations Leader to oversee daily operations, ensure policy compliance, and drive team performance to meet objectives. The role balances leadership with hands-on oversight and requires regular in-office attendance as part of a hybrid schedule.

You will supervise and coach staff, monitor workflows, publish metrics, handle escalations, and support process improvement. The position offers country-specific benefits and a U.S. base pay range.