Hybrid Operations Leader: Customer Support & Team Growth

LexisNexis Risk Solutions; Alpharetta (GA); Hybrid; USD 59,000 - 99,000; Full time

Benefits offered by this job

Country-specific benefits

Hybrid work arrangement

Job summary

LexisNexis Risk Solutions in Alpharetta, GA, is seeking a results-driven Operations Manager to oversee daily operations, ensure policy compliance, and lead a high-performing team in a hybrid work environment.

You will monitor workflows, publish metrics, manage resources, and drive improvements while collaborating with leadership and stakeholders to meet business objectives and deliver exceptional service. This role requires in-office presence as needed.

Qualifications

• Experience leading cross-functional teams.
• Strong analytical and KPI reporting skills.
• Familiarity with compliance and quality assurance processes.

Responsibilities

• Lead daily operations and ensure policy compliance.
• Coach and develop team to meet performance goals.
• Monitor workflows, publish production metrics.
• Manage scheduling and resources to optimize productivity.
• Ensure adherence to regulatory requirements and internal policies.
• Collaborate with leadership on strategic planning.
• Engage with customers and stakeholders to resolve issues.
• Present updates to leadership.

Skills

People leadership

Operations management

Performance analytics

Stakeholder communication

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Job description

LexisNexis Risk Solutions in Alpharetta, GA, is seeking a results-driven Operations Manager to oversee daily operations, ensure policy compliance, and lead a high-performing team in a hybrid work environment.

You will monitor workflows, publish metrics, manage resources, and drive improvements while collaborating with leadership and stakeholders to meet business objectives and deliver exceptional service. This role requires in-office presence as needed.