Hybrid Customer Support & Operations Supervisor

Renishaw; Alpharetta (GA); Hybrid; USD 59,000 - 99,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a Supervisor I, Customer Support/Operations to oversee daily operations, lead a team, and ensure compliance with policies. The role is hybrid with in-office attendance based on business needs and focuses on performance management and process optimization.

The position monitors production metrics, handles escalations, and drives continuous improvement while maintaining documentation for compliance and training.

Qualifications

• Demonstrated leadership of daily operations with regulatory compliance.
• Experience coaching teams to achieve performance goals.
• Ability to monitor workflows and publish production metrics.

Responsibilities

• Oversee daily operations and ensure adherence to policies.
• Lead and develop team members; conduct regular feedback sessions.
• Monitor workflows, ensure on-time task completion, and publish metrics.
• Manage resource allocation and scheduling for productivity.
• Uphold quality assurance processes and regulatory compliance.
• Collaborate with leadership on process improvements and cross-functional projects.

Skills

Team Leadership

Coaching

Performance Feedback

Quality Assurance

Regulatory Compliance

Process Improvement

Cross-functional Collaboration

Job description

LexisNexis Risk Solutions is seeking a Supervisor I, Customer Support/Operations to oversee daily operations, lead a team, and ensure compliance with policies. The role is hybrid with in-office attendance based on business needs and focuses on performance management and process optimization.

The position monitors production metrics, handles escalations, and drives continuous improvement while maintaining documentation for compliance and training.