Hybrid Customer Support & Operations Supervisor

Talent Octopusventures; Alpharetta (GA); Hybrid; USD 59,000 - 99,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis Risk Solutions is seeking a Supervisor I, Customer Support/Operations to oversee daily operations, ensure policy compliance, and lead a team to meet performance targets. This hybrid role requires regular in-person attendance to support collaboration and service delivery.

You will coach staff, monitor KPIs, manage workloads, and drive continuous improvement while engaging with internal and external stakeholders to maintain high customer satisfaction and reliable operational results.

Qualifications

• Must have leadership experience in customer support or operations.
• Ability to guide teams to hit performance targets and quality goals.
• Adept at communicating with internal and external stakeholders.
• Experience tracking and reporting key performance indicators.

Responsibilities

• Lead and develop the team to achieve performance goals.
• Provide regular coaching, feedback, and evaluations.
• Oversee daily workflows and ensure on-time task completion.
• Publish production metrics and reports for leadership.
• Maintain SLAs and compliance with policies and procedures.
• Collaborate on process improvements and planning.
• Engage with stakeholders to address customer concerns.

Skills

Team leadership

Performance coaching

Stakeholder communication

Analytics & KPIs

Job description

LexisNexis Risk Solutions is seeking a Supervisor I, Customer Support/Operations to oversee daily operations, ensure policy compliance, and lead a team to meet performance targets. This hybrid role requires regular in-person attendance to support collaboration and service delivery.

You will coach staff, monitor KPIs, manage workloads, and drive continuous improvement while engaging with internal and external stakeholders to maintain high customer satisfaction and reliable operational results.