Operations Strategy & Recruitment Lead

Adecco Group; Little Elm (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, ensuring efficient, compliant, accurate, and scalable service. The role collaborates with Delivery Leadership, Payroll, Billing, and Customer Service, traveling to client sites to support implementations, training, and issue resolution.

Key focus areas include driving performance, adopting technology, and continuous improvement, with travel up to 40% and responsibilities spanning

Qualifications

• Bachelor’s degree or higher in business, operations, marketing, or a related field preferred.
• A high school diploma or equivalent and at least five years of relevant operations leadership or equivalent experience are required.
• Travel to onsite, office, and client locations; expected travel up to 40%.
• Experience developing and implementing recruitment strategy and analyzing recruitment processes, operational metrics, and business performance is required.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Experience leading complex, cross-functional projects and coordinating teams across multiple business groups.

Responsibilities

• Provide strategic leadership across delivery operations to ensure efficient, compliant, accurate, and consistent services.
• Monitor KPIs and SLAs; present actionable performance insights to Delivery leadership.
• Drive adoption of new technology and provide systems training.
• Lead process improvement, automation, and cross-functional projects to reduce manual work.
• Partner with Finance, Billing, and Customer Service to resolve invoicing and service issues.
• Develop scalable processes for order fulfillment and growth.

Skills

Organizational skills

Cross-functional leadership

Problem solving

Process design

Data analysis

Leadership coaching

KPI/SLA delivery

Strategic collaboration

Communication

MS Office proficiency

Education

Bachelor’s or higher in business/operations/related field

High school diploma + 5 years ops leadership

Tools

Microsoft Word

Excel

PowerPoint

Teams

Outlook

Job description

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, ensuring efficient, compliant, accurate, and scalable service. The role collaborates with Delivery Leadership, Payroll, Billing, and Customer Service, traveling to client sites to support implementations, training, and issue resolution.

Key focus areas include driving performance, adopting technology, and continuous improvement, with travel up to 40% and responsibilities spanning