Operations Strategy & Process Improvement Specialist

Full Sail University; Winter Park (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

Full Sail University seeks an Operations Coordinator within Career Development to support accreditation efforts and improve workflows across advising divisions. You will act as an ambassador, collaborate with data and advising teams, and help implement new processes and reports to drive efficiency.

The role requires strong communication, customer service experience, and the ability to mentor junior staff while contributing to long-term strategic planning in a dynamic university setting.

Qualifications

• Bachelor’s degree preferred; 1-2 years in university project management or similar.
• Customer service and guest relations experience.
• Face-to-face and digital communication experience.

Responsibilities

• Behave as a Full Sail University ambassador with integrity, professionalism, and compliance.
• Support Operations projects across Career Development advising divisions to align & implement processes.
• Assist in planning, creating, development, and implementation of projects for accreditation reporting needs.
• Collaborate with Career Development Data team, Advising Leaders, Advisors to implement new processes.
• Aid in creating reports and strategies for ongoing department needs.
• Support in conducting analysis to identify insights and translate them into actionable strategies.
• Contribute to short and long-term organizational planning as a member of Operations.
• Deliver comprehensive support to assistant advisors in day-to-day workflow processes.
• Help create, coordinate, and implement a trackable management solution for Assistant Advisor support.
• Mentor Career Development Assistant Advisors with projects and workflow.
• Conduct regular evaluations to assess effectiveness of processes and gather feedback for improvements.
• Facilitate additional initiatives on behalf of Full Sail University as required.

Skills

Customer service

Communication

Team collaboration

Analytical skills

Problem-solving

Education

Bachelor’s degree preferred

1-2 years university project management or similar experience

Tools

Salesforce CRM

Simplicity CRM

Microsoft Office Suite

Social media tools

Apple/Windows hardware

Job description

Full Sail University seeks an Operations Coordinator within Career Development to support accreditation efforts and improve workflows across advising divisions. You will act as an ambassador, collaborate with data and advising teams, and help implement new processes and reports to drive efficiency.

The role requires strong communication, customer service experience, and the ability to mentor junior staff while contributing to long-term strategic planning in a dynamic university setting.