Strategic Operations Specialist

Full Sail University; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Full Sail University is seeking a Strategic Operations Specialist to support the Career Development Operations team. The role focuses on analyzing processes, guiding staff, and implementing efficient workflows across advising divisions.

You will help plan accreditation reporting projects, create impact reports, and mentor Assistant Advisors while coordinating with stakeholders for continuous improvement and productivity.

Qualifications

• Bachelor’s degree preferred and 1–2 years in project management or similar experience.
• Customer service and guest relations experience is desirable.
• Face-to-face and digital communication experience is preferred.

Responsibilities

• Support Operations projects involving Career Development advising divisions to align and implement processes.
• Assist in planning, developing, and implementing projects for accreditation reporting needs.
• Create reports and strategies for improvement of department processes.
• Provide training and guidance to advising teams on new workflows and verification initiatives.
• Collaborate with multiple departments to strategize graduate employment reporting initiatives.

Skills

Process improvement

Data analysis

Project management

Communication skills

Education

Bachelor’s degree preferred

1–2 years of university project management experience

Customer service and guest relations experience

Tools

Salesforce CRM

Simplicity CRM

Microsoft Office Suite

Social media tools

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Strategic Operations Specialist plays a crucial role in supporting the Operations team within the Career Development department. Strategic Operations Specialists analyze business processes and provide support & guidance to Career Development team members to ensure the efficient functioning of department initiatives. Strategic Operations Specialists report to the Strategic Operations and Project Development Manager.

Essential Duties and Responsibilities

• Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, customer service, and compliance.
• Support Operations team projects involving all Career Development advising divisions to align & implement processes and develop new workflows.
• Assist in the planning, creating, development, and implementation of projects and processes to meet Full Sail University’s annual accreditation reporting needs.
• Collaborate with Career Development Data team, Advising Team Leaders, Advisors, and Assistant Advisors on all new process implementation & employment verification initiatives.
• Aid in creating reports and implementation strategies for ongoing department needs.
• Support in conducting analysis to identify insights and trends, translating them into actionable strategies to improve department initiatives to enhance efficiency and productivity.
• Contribute to short and long-term organizational planning and strategy as a member of Operations team.
• Deliver comprehensive support to assistant advisors engaged in the day-to-day workflow processes for the Career advising teams.
• Help to create, coordinate, and implement a trackable management solution within the department to request Assistant Advisor support.
• Assist in mentoring Career Development Assistant Advisors with projects and workflow.
• Conduct regular evaluations to assess the effectiveness of implemented processes, collaborating with stakeholders to gather feedback and insights for continuous improvement.
• Facilitate additional initiatives on behalf of Full Sail University as required.

Other Responsibilities

• Attend meetings to deliver information and analysis effectively.
• Collaborate with pertinent departments to strategize and implement graduate employment reporting initiatives and verification processes.
• Maintain up-to-date documentation and resources related to processes and procedures.
• Provide one-on-one support and training to advising team members who require additional assistance, offering ongoing guidance as they navigate through process implementations and changes, including employment verification Standard Operating Procedures (SOPs).
• Ability to work flexible hours, including nights and weekends as needed.

Supervisory Responsibilities

None

Competencies

Self-motivated, adaptable, and embody integrity. Strong technical aptitude with analytical skills. Creative problem-solving and decision-making ability. Exceptional interpersonal and communication skills. Proven experience in process improvement, preferably in a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work collaboratively in a team environment. Proficiency in project management tools and techniques. Collaborating with various university departments.

Education and/or Experience

Bachelor’s degree preferred, with 1-2 years of university project management or similar experience. Customer service and guest relations experience. Face-to-face and digital communication experience.

Certificates, Licenses, Registrations

Background check mandatory.

Computer Skills

Proficient with Microsoft Office Suite, various web tools, Salesforce CRM software, Simplicity CRM software, social media tools, and various other software as needed. Proficient with various Apple and Windows based hardware.

Environmental Factors/Physical Demands

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer

Full Sail is an Equal Opportunity Employer.

Mission People from around the world come to Full Sail University to pursue their educational goals, and they share one thing in common – a passion for a creative future in the entertainment and media industry. Full Sail’s mission is to provide students with an innovative style of education, delivered by a staff of dedicated individuals, that addresses potential career opportunities available in an ever-growing, constantly evolving industry.

We do this by developing unique curricula that combine elements of creativity, art, business and life skills, technical prowess, and academic achievement. Our education is delivered via immersive teaching methods, both in Full Sail’s real-world production studios and classrooms, as well as through our online learning environment. Every one of our degree programs is designed to provide students with knowledge and real-world experience that will help them realize their career goals in the entertainment and media industry.

Full Sail’s Unifying Principles At Full Sail, we believe that what we give to each other and our students comes back to each of us individually and to the school as a whole. Therefore, we are totally committed to the individual success of each member of our staff family. As a staff family, we are dedicated to taking a sincere interest in the success of every student and client who comes through our doors