Strategic Operations & Projects Specialist

Full Sail University; Aloma (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Full Sail University is seeking a Strategic Operations Assistant to provide essential administrative, operational, and project support within the Career Development department. You will help coordinate processes, track data, and facilitate cross-team communication to keep day-to-day operations efficient.

The role reports to the Strategic Operations Manager and Specialists and supports accreditation reporting, employment verification efforts, and continuous process improvement across divisions.

Qualifications

• Associate degree preferred; bachelor’s degree a plus.
• 1+ year of administrative, operational, or customer-service experience.
• Higher education or project support experience preferred.

Responsibilities

• Provide administrative and logistical support to the Career Development Strategic Operations team.
• Assist with gathering, organizing, and maintaining statistics for accreditation reporting and university requirements.
• Support creation and maintenance of SOPs, process documents, and workflow guides.
• Coordinate with managers and specialists to ensure project transparency and alignment.
• Complete tasks and outreach to support project progress and deadlines.
• Compile project updates to help generate insights for initiatives.
• Support employment verification workflows and outreach to students and graduates.
• Review and update student/graduate profiles per workflows and outreach outcomes.
• Conduct employment research using LinkedIn, portfolio sites, and company websites.
• Maintain confidentiality and data integrity across workflows.

Skills

Administrative support

Data entry

Customer service

Communication

Microsoft Office Suite

Education

Associate degree

Bachelor’s degree

Tools

Salesforce

Simplicity CRM

Job description

Full Sail University is seeking a Strategic Operations Assistant to provide essential administrative, operational, and project support within the Career Development department. You will help coordinate processes, track data, and facilitate cross-team communication to keep day-to-day operations efficient.

The role reports to the Strategic Operations Manager and Specialists and supports accreditation reporting, employment verification efforts, and continuous process improvement across divisions.