Strategic Operations Specialist

Full Sail University; Aloma (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Full Sail University in Florida is seeking a Strategic Operations Specialist to support the Career Development Operations team, analyzing business processes and guiding colleagues to ensure efficient department initiatives.

You will collaborate with advising teams, assist in planning and implementing accreditation reporting projects, create reports, and help mentors with workflows while maintaining up-to-date SOPs and documentation.

Qualifications

• Bachelor’s degree preferred, with 1-2 years of university project management or similar experience.
• Customer service and guest relations experience.
• Face-to-face and digital communication experience.
• Background check mandatory.

Responsibilities

• Support Operations projects across Career Development advising divisions to align & implement processes.
• Assist in planning, creating, development, and implementation of projects for accreditation reporting.
• Collaborate with Data team, Advising Team Leaders, Advisors and Assistant Advisors on new processes.
• Create reports and strategies for ongoing department needs.
• Identify insights from analyses to improve efficiency and productivity.
• Contribute to short and long-term planning as a member of Operations.
• Provide one-on-one support and training to advising team members.
• Maintain up-to-date SOPs and process documentation.

Skills

Analytical skills

Project management

Communication skills

Collaboration

Problem-solving

Education

Bachelor’s degree preferred

Tools

Salesforce CRM

Simplicity CRM

Microsoft Office Suite

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!The Strategic Operations Specialist plays a crucial role in supporting the Operations team within the Career Development department. Strategic Operations Specialists analyze business processes and provide support & guidance to Career Development team members to ensure the efficient functioning of department initiatives. Strategic Operations Specialists report to the Strategic Operations and Project Development Manager.Essential Duties and Responsibilities:Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, customer service, and compliance.Support Operations team projects involving all Career Development advising divisions to align & implement processes and develop new workflows.Assist in the planning, creating, development, and implementation of projects and processes to meet Full Sail University’s annual accreditation reporting needs.Collaborate with Career Development Data team, Advising Team Leaders, Advisors, and Assistant Advisors on all new process implementation & employment verification initiatives.Aid in creating reports and implementation strategies for ongoing department needs.Support in conducting analysis to identify insights and trends, translating them into actionable strategies to improve department initiatives to enhance efficiency and productivity.Contribute to short and long-term organizational planning and strategy as a member of Operations team.Deliver comprehensive support to assistant advisors engaged in the day-to-day workflow processes for the Career advising teams.Help to create, coordinate, and implement a trackable management solution within the department to request Assistant Advisor support.Assist in mentoring Career Development Assistant Advisors with projects and workflow.Conduct regular evaluations to assess the effectiveness of implemented processes, collaborating with stakeholders to gather feedback and insights for continuous improvement.Facilitate additional initiatives on behalf of Full Sail University as required.Other Responsibilities:Attend meetings to deliver information and analysis effectively.Collaborate with pertinent departments to strategize and implement graduate employment reporting initiatives and verification processes.Maintain up-to-date documentation and resources related to processes and procedures.Provide one-on-one support and training to advising team members who require additional assistance, offering ongoing guidance as they navigate through process implementations and changes, including employment verification Standard Operating Procedures (SOPs).Ability to work flexible hours, including nights and weekends as needed.Supervisory Responsibilities: NoneCompetencies:Self-motivated, adaptable, and embody integrity.Strong technical aptitude with analytical skills.Creative problem-solving and decision-making ability.Exceptional interpersonal and communication skills.Proven experience in process improvement, preferably in a similar role.Strong analytical and problem-solving skills.Excellent communication and interpersonal abilities.Ability to work collaboratively in a team environment.Proficiency in project management tools and techniques.Collaborating with various university departmentsEducation and/or Experience:Bachelor’s degree preferred, with 1-2 years of university project management or similar experience.Customer service and guest relations experience.Face-to-face and digital communication experience.Certificates, Licenses, Registrations:Background check mandatory.Computer Skills:Proficient with Microsoft Office Suite, various web tools, Salesforce CRM software, Simplicity CRM software, social media tools, and various other software as needed.Proficient with various Apple and Windows based hardware.Environmental Factors/Physical Demands:Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.Full Sail is an Equal Opportunity Employer.