Strategic Operations Specialist

Full Sail University; Winter Park (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

Full Sail University seeks an Operations Coordinator within Career Development to support accreditation efforts and improve workflows across advising divisions. You will act as an ambassador, collaborate with data and advising teams, and help implement new processes and reports to drive efficiency.

The role requires strong communication, customer service experience, and the ability to mentor junior staff while contributing to long-term strategic planning in a dynamic university setting.

Qualifications

• Bachelor’s degree preferred; 1-2 years in university project management or similar.
• Customer service and guest relations experience.
• Face-to-face and digital communication experience.

Responsibilities

• Behave as a Full Sail University ambassador with integrity, professionalism, and compliance.
• Support Operations projects across Career Development advising divisions to align & implement processes.
• Assist in planning, creating, development, and implementation of projects for accreditation reporting needs.
• Collaborate with Career Development Data team, Advising Leaders, Advisors to implement new processes.
• Aid in creating reports and strategies for ongoing department needs.
• Support in conducting analysis to identify insights and translate them into actionable strategies.
• Contribute to short and long-term organizational planning as a member of Operations.
• Deliver comprehensive support to assistant advisors in day-to-day workflow processes.
• Help create, coordinate, and implement a trackable management solution for Assistant Advisor support.
• Mentor Career Development Assistant Advisors with projects and workflow.
• Conduct regular evaluations to assess effectiveness of processes and gather feedback for improvements.
• Facilitate additional initiatives on behalf of Full Sail University as required.

Skills

Customer service

Communication

Team collaboration

Analytical skills

Problem-solving

Education

Bachelor’s degree preferred

1-2 years university project management or similar experience

Tools

Salesforce CRM

Simplicity CRM

Microsoft Office Suite

Social media tools

Apple/Windows hardware

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Essential Duties and Responsibilities:

• Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, customer service, and compliance.
• Support Operations team projects involving all Career Development advising divisions to align & implement processes and develop new workflows.
• Assist in the planning, creating, development, and implementation of projects and processes to meet Full Sail University’s annual accreditation reporting needs.
• Collaborate with Career Development Data team, Advising Team Leaders, Advisors, and Assistant Advisors on all new process implementation & employment verification initiatives.
• Aid in creating reports and implementation strategies for ongoing department needs.
• Support in conducting analysis to identify insights and trends, translating them into actionable strategies to improve department initiatives to enhance efficiency and productivity.
• Contribute to short and long-term organizational planning and strategy as a member of Operations team.
• Deliver comprehensive support to assistant advisors engaged in the day-to-day workflow processes for the Career advising teams.
• Help to create, coordinate, and implement a trackable management solution within the department to request Assistant Advisor support.
• Assist in mentoring Career Development Assistant Advisors with projects and workflow.
• Conduct regular evaluations to assess the effectiveness of implemented processes, collaborating with stakeholders to gather feedback and insights for continuous improvement.
• Facilitate additional initiatives on behalf of Full Sail University as required.

Other Responsibilities:

• Attend meetings to deliver information and analysis effectively.
• Collaborate with pertinent departments to strategize and implement graduate employment reporting initiatives and verification processes.
• Maintain up-to-date documentation and resources related to processes and procedures.
• Provide one-on-one support and training to advising team members who require additional assistance, offering ongoing guidance as they navigate through process implementations and changes, including employment verification Standard Operating Procedures (SOPs).
• Ability to work flexible hours, including nights and weekends as needed.

Supervisory Responsibilities:

None

Competencies:

• Self-motivated, adaptable, and embody integrity.
• Strong technical aptitude with analytical skills.
• Creative problem-solving and decision-making ability.
• Exceptional interpersonal and communication skills.
• Proven experience in process improvement, preferably in a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively in a team environment.
• Proficiency in project management tools and techniques.
• Collaborating with various university departments

Education and/or Experience:

• Bachelor’s degree preferred, with 1-2 years of university project management or similar experience.
• Customer service and guest relations experience.
• Face-to-face and digital communication experience.

Certificates, Licenses, Registrations:

• Background check mandatory.

Computer Skills:

• Proficient with Microsoft Office Suite, various web tools, Salesforce CRM software, Simplicity CRM software, social media tools, and various other software as needed.
• Proficient with various Apple and Windows based hardware.

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.