Strategy & Process Optimization Specialist

Full Sail University; Aloma (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Full Sail University in Florida is seeking a Strategic Operations Specialist to support the Career Development Operations team, analyzing business processes and guiding colleagues to ensure efficient department initiatives.

You will collaborate with advising teams, assist in planning and implementing accreditation reporting projects, create reports, and help mentors with workflows while maintaining up-to-date SOPs and documentation.

Qualifications

• Bachelor’s degree preferred, with 1-2 years of university project management or similar experience.
• Customer service and guest relations experience.
• Face-to-face and digital communication experience.
• Background check mandatory.

Responsibilities

• Support Operations projects across Career Development advising divisions to align & implement processes.
• Assist in planning, creating, development, and implementation of projects for accreditation reporting.
• Collaborate with Data team, Advising Team Leaders, Advisors and Assistant Advisors on new processes.
• Create reports and strategies for ongoing department needs.
• Identify insights from analyses to improve efficiency and productivity.
• Contribute to short and long-term planning as a member of Operations.
• Provide one-on-one support and training to advising team members.
• Maintain up-to-date SOPs and process documentation.

Skills

Analytical skills

Project management

Communication skills

Collaboration

Problem-solving

Education

Bachelor’s degree preferred

Tools

Salesforce CRM

Simplicity CRM

Microsoft Office Suite

Job description

Full Sail University in Florida is seeking a Strategic Operations Specialist to support the Career Development Operations team, analyzing business processes and guiding colleagues to ensure efficient department initiatives.

You will collaborate with advising teams, assist in planning and implementing accreditation reporting projects, create reports, and help mentors with workflows while maintaining up-to-date SOPs and documentation.