Operations Strategy & Projects Assistant

Full Sail University; Winter Park (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Full Sail University is seeking a Strategic Operations Assistant to provide essential administrative, operational, and project support to the Career Development team. You will help coordinate processes, track data, and assist with cross-team communication to keep daily operations efficient and accurate.

Under the Strategic Operations Manager and Specialists, you will contribute to accreditation reporting, employment verification efforts, and ongoing process improvements across Career Development

Qualifications

• Associate degree preferred; bachelor’s degree a plus.
• 1+ year of administrative, operational, or customer-service experience.
• Higher education or project support experience preferred.
• Strong written and verbal communication experience (digital and in-person).

Responsibilities

• Provide administrative and logistical support for projects across Career Development divisions, ensuring accurate documentation and timely follow‑through.
• Assist with gathering, organizing, and maintaining statistics needed for accreditation reporting and other university requirements.
• Support the creation and maintenance of standard operating procedures, process documentation, and workflow guides for departmental teams.
• Coordinate with the Strategic Operations Manager & Specialists to maintain smooth communication, project transparency, and process alignment.
• Complete tasks and outreach assignments to support project progress and meet deadlines, helping ensure deliverables remain on schedule.
• Compile project updates to help Manager & Specialists generate insights for active departmental initiatives.
• Support employment verification workflows by following established procedures, gathering required information, and conducting outreach to students and graduates.
• Process and prepare employment information gathered from surveys, call campaigns, advising-driven projects, and audit-cycle initiatives.
• Review, organize, and update student and graduate profiles based on departmental workflows and outreach outcomes.
• Conduct and document employment research using LinkedIn, social platforms, portfolio sites, and company websites.
• Use phone calls, texting, email, social media messaging, and DocuSign when appropriate for outreach.
• Maintain confidentiality and uphold data integrity across all workflows.

Skills

Administrative support

Communication skills

Project coordination

Data entry

Research skills

Teamwork

Problem solving

Attention to detail

Education

Associate degree

Bachelor’s degree (advantage)

Tools

Salesforce

Simplicity CRM

Microsoft Office

Job description

Full Sail University is seeking a Strategic Operations Assistant to provide essential administrative, operational, and project support to the Career Development team. You will help coordinate processes, track data, and assist with cross-team communication to keep daily operations efficient and accurate.

Under the Strategic Operations Manager and Specialists, you will contribute to accreditation reporting, employment verification efforts, and ongoing process improvements across Career Development