Operations Strategy & Enablement Specialist

Adecco Group; Keller (TX); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, ensuring compliant, efficient service delivery. You will collaborate with Delivery Leadership, Payroll, Billing, and Customer Service to optimize performance and support growth across client sites and facilities.

The role involves travel to offices, client locations, and onsite facilities to support implementations, training, issue resolution, and delivery support, with a focus on

Competenze

• Bachelor’s degree or higher in business, operations, marketing, or related field.
• Travel to onsite, office, and client locations up to 40%.

Mansioni

• Develop recruitment and workforce plans with Delivery Managers using business activity, customer hiring patterns, industry trends, forecasts, and capacity data.
• Use operational data to recommend order distribution and resource allocation strategies that maximize fulfillment and business performance.
• Manage job board partnerships and job-posting strategy and evaluate application usage and effectiveness.
• Identify trends in client attrition, retention, attendance, and recruiting effectiveness, and partner with leaders on improvement strategies.
• Support new client implementations, including onsite setup, go-live, and post-go-live operations.
• Ensure operational practices comply with company policies, contractual obligations, applicable legal and regulatory requirements, audit requirements, and internal controls.
• Develop and maintain efficient, scalable processes and standard operating procedures that address business issues while supporting contract requirements and performance goals.
• Oversee setup and maintenance of customer files and processes related to invoicing, billing, reporting, timekeeping and contractual audits.
• Oversee CSSE tracking and reporting, maintain accurate documentation and support.
• Monitor operational and recruitment KPIs and SLAs; analyze trends; and present actionable performance insights to Delivery leadership.
• Partner across business units and functions to resolve invoicing, payment, account, and service concerns.
• Identify opportunities to improve productivity, cost effectiveness, customer satisfaction, and overall delivery metrics.
• Design and implement programs that improve associate retention, re-employment, and strengthen candidate attraction.
• Lead process improvement, automation, reporting, and technology initiatives that reduce manual effort and improve service delivery.
• Drive adoption of new technology, provide systems training, and serve as a subject matter expert for operational tools and processes.
• Identify capability gaps and provide ongoing training and development focused on technology, process, quality, compliance, and delivery; partner with leadership to hire and develop field colleagues.
• Manage assigned associate and client experience programs, including rNPS, Client Holiday Programs, and the HighFive Rewards Program.
• Lead cross-functional communication, provide ad hoc issue-resolution support, participate in special projects, and perform other duties as assigned.

Conoscenze

Organizational skills

Cross-functional leadership

Problem solving

Data analysis

Communication (oral/written)

KPI / SLA delivery

Strategic collaboration

Formazione

Bachelor’s degree or higher in business/operations/marketing

Strumenti

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft Outlook

Descrizione del lavoro

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, ensuring compliant, efficient service delivery. You will collaborate with Delivery Leadership, Payroll, Billing, and Customer Service to optimize performance and support growth across client sites and facilities.

The role involves travel to offices, client locations, and onsite facilities to support implementations, training, issue resolution, and delivery support, with a focus on