Operations Specialist: Retail Auto Sales & Paperwork

CarMax; Mechanicsburg (Cumberland County); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax Mechanicsburg is hiring a Business Operations Associate to support store operations, process sales and paperwork, handle cash, and assist multiple departments. You will ensure accuracy, maintain security protocols, and deliver excellent customer service in a fast-paced team environment.

The role requires strong data entry, organization, and communication skills, with availability for varied schedules including weekends. CarMax offers a supportive environment and opportunities for growth.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.

Skills

Data entry

Organizational skills

Verbal and written communication

Multitasking

Tools

Microsoft Office

Job description

CarMax Mechanicsburg is hiring a Business Operations Associate to support store operations, process sales and paperwork, handle cash, and assist multiple departments. You will ensure accuracy, maintain security protocols, and deliver excellent customer service in a fast-paced team environment.

The role requires strong data entry, organization, and communication skills, with availability for varied schedules including weekends. CarMax offers a supportive environment and opportunities for growth.