Retail Operations Specialist - Sales, Paperwork & Cash

CarMax Business Services; West Carrollton (OH); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Job summary

CarMax is seeking a Business Operations Associate at our West Carrollton, OH store. You will backstop store operations, handle sales paperwork, audits, and appraisal processes with accuracy and speed.

This role requires strong data entry, organization, and communication skills; you will train teammates and ensure compliance with CarMax EH&S standards while maintaining a friendly, efficient work environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

MS Office

Communication

Physical fitness

Confidentiality

Flexibility

Tools

MS Office

Job description

CarMax is seeking a Business Operations Associate at our West Carrollton, OH store. You will backstop store operations, handle sales paperwork, audits, and appraisal processes with accuracy and speed.

This role requires strong data entry, organization, and communication skills; you will train teammates and ensure compliance with CarMax EH&S standards while maintaining a friendly, efficient work environment.