Operations Specialist: Patient Care & Process Improvement

AdaptHealth, LLC; Greenville (SC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off and holidays

Employee stock purchase plan

Parental leave

Disability insurance

FSA/HSA

Teledoc access

ID Theft Protection

Legal Plan

Job summary

AdaptHealth LLC in Greenville, SC, is seeking an Operations Specialist to support patient care and drive operational excellence. You will help optimize workflows, verify insurance authorizations, and enter data in EMR systems to ensure accuracy and compliance.

The role focuses on improving processes, training staff, and collaborating with leadership to reach performance goals while maintaining HIPAA and infection control standards.

Qualifications

• Excellent verbal and written communication with analytical, problem-solving and decision-making abilities.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Verbal & written communication

Multi-tasking

Attention to detail

Microsoft Office

EMR navigation

Independent work

Education

High School Diploma

Associate’s degree or relatable field

Tools

Healthcare IT systems

Job description

AdaptHealth LLC in Greenville, SC, is seeking an Operations Specialist to support patient care and drive operational excellence. You will help optimize workflows, verify insurance authorizations, and enter data in EMR systems to ensure accuracy and compliance.

The role focuses on improving processes, training staff, and collaborating with leadership to reach performance goals while maintaining HIPAA and infection control standards.