Operations Specialist: Patient Care & Process Improvement

AdaptHealth; Morristown (TN); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time Off (PTO)

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across our network. The role focuses on workflow improvement, training, and process optimization to ensure efficient service delivery.

Responsibilities include documentation review, insurance verifications, EMR data entry, and collaboration with care teams. You will help with training materials, handling multiple priorities, and ensuring HIPAA and infection control standards are maintained.

Qualifications

• Excellent verbal and written communication skills with attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient with Microsoft Office and healthcare systems.

Responsibilities

• Support regional operations through workflow improvement and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement improvements to efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure HIPAA, PPE, and infection control standards are followed.
• Safely operate company vehicles for equipment delivery.

Skills

Communication skills

Multitasking

Microsoft Office

Healthcare systems

Education

Associate’s degree in Healthcare Administration or related field

High School Diploma

Experience in healthcare administration or related field

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across our network. The role focuses on workflow improvement, training, and process optimization to ensure efficient service delivery.

Responsibilities include documentation review, insurance verifications, EMR data entry, and collaboration with care teams. You will help with training materials, handling multiple priorities, and ensuring HIPAA and infection control standards are maintained.