Operations Specialist - Patient Care & Process Improvement

AdaptHealth, LLC; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off (PTO) and holidays

Employee Stock Purchase Plan

Parental bonding leave

Disability Insurance

Life and AD&D Insurance

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. You will review documentation, verify insurance, and manage data in EMR systems while collaborating with leadership to improve processes.

The role emphasizes compliance with HIPAA and infection control standards, with opportunities to contribute to training and cross-functional initiatives, as well as meeting performance metrics in a dynamic healthcare environment.

Qualifications

• One (1) year of relatable work experience required.
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Healthcare systems

Analytical thinking

Education

High School Diploma

Associate’s degree in Healthcare Administration / Business Administration or equivalent

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. You will review documentation, verify insurance, and manage data in EMR systems while collaborating with leadership to improve processes.

The role emphasizes compliance with HIPAA and infection control standards, with opportunities to contribute to training and cross-functional initiatives, as well as meeting performance metrics in a dynamic healthcare environment.