Operations Specialist: Patient Care & Process Improvement

Adapt-Health-LLC; Bogart (GA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Stock purchase plan

Parental leave

Disability insurance

Life/AD&D

FSA/HSA

Telehealth access

Identity protection

Legal plan

Job summary

AdaptHealth LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regions. You will streamline workflows, verify insurance and authorizations, and enter patient and authorization data in EMR systems.

The role emphasizes compliance with HIPAA and infection control standards while collaborating with cross-functional teams to meet quality metrics and improve efficiency.

Qualifications

• One year of relatable work experience required.
• Education: High School Diploma or Associate's degree in Healthcare Administration, Business Administration or equivalent work experience.
• Experience in management, administrative, clerical, insurance, billing, claims, call center or customer service preferred but not required.
• Healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication with analytical, problem-solving and decision-making abilities, attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient with Microsoft Office and healthcare systems is a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Education

High School Diploma

Associate's degree (Healthcare/Business Administration)

Equivalent work experience

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regions. You will streamline workflows, verify insurance and authorizations, and enter patient and authorization data in EMR systems.

The role emphasizes compliance with HIPAA and infection control standards while collaborating with cross-functional teams to meet quality metrics and improve efficiency.