Operations Specialist: Patient Care & Process Optimization

AdaptHealth; Burlington (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time Off including holidays

Employee Stock Purchase Plan

Parental leave

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across regional teams. This role emphasizes workflow improvement, documentation accuracy, and cross-functional collaboration to elevate patient outcomes and service quality.

You will work with EMR systems, verify insurance authorizations, and monitor performance against quality metrics while upholding HIPAA and patient safety standards.

Qualifications

• High school diploma or higher is required.
• Experience in healthcare administration or related field is preferred.
• Excellent verbal and written communication skills with attention to detail.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.

Skills

Customer service

Healthcare administration

Process improvement

Data entry

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across regional teams. This role emphasizes workflow improvement, documentation accuracy, and cross-functional collaboration to elevate patient outcomes and service quality.

You will work with EMR systems, verify insurance authorizations, and monitor performance against quality metrics while upholding HIPAA and patient safety standards.