Operations Specialist: Patient Care & Process Excellence

Adapt-Health-LLC; Kahului (HI); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Parental leave

Disability Insurance

Life and AD&D Insurance

FSA/HSA

Teledoc access

Spousal Advantage Reimbursement

Identity Theft Protection

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will help improve workflows, verify insurance, and manage data across EMR systems while ensuring compliance and high-quality service.

You will collaborate with teams to resolve issues, deliver training, and contribute to projects that refine processes. This role involves delivering equipment, educating patients, and maintaining accurate documentation in a fast-paced healthcare setting.

Qualifications

• High School Diploma or Associate's degree in healthcare admin or related field.
• Valid and unrestricted driver's license.
• About 1 year of relatable work experience.
• Experience in healthcare administration, billing, claims, call center or customer service preferred.
• Experience in healthcare org, pharmacy, HME, Medicare environment is a plus.
• Strong communication, analytical, and problem-solving abilities.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills; MS Office and healthcare systems are a plus.
• Comfort with learning new technologies and navigating multiple systems.
• Ability to work independently while following procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Skills

Communication skills

Multi-tasking

Problem-solving

Attention to detail

Independent work

Education

High School Diploma

Associate's degree in related field

Healthcare Administration

Tools

Microsoft Office

EMR systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will help improve workflows, verify insurance, and manage data across EMR systems while ensuring compliance and high-quality service.

You will collaborate with teams to resolve issues, deliver training, and contribute to projects that refine processes. This role involves delivering equipment, educating patients, and maintaining accurate documentation in a fast-paced healthcare setting.