Operations Specialist: Patient Care & Process Improvement

Adapt-Health-LLC; Jefferson City (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off and Holidays

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance, and manage data across EMR systems, ensuring accurate documentation and compliance with HIPAA and infection control standards.

The role requires a high school diploma or associate degree and a valid driver’s license, with about one year of related experience.

Qualifications

• High School Diploma or Associate degree in a relatable field.
• Valid, unrestricted driver’s license.
• 1 year of relatable work experience.
• Healthcare, pharmacy, HME, medical supply, or Medicare environment experience is a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Skills

Workflow optimization

Insurance verification

EMR systems

Data entry

Multitasking

Communication

Problem solving

Microsoft Office

Education

High School Diploma/Associate degree

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance, and manage data across EMR systems, ensuring accurate documentation and compliance with HIPAA and infection control standards.

The role requires a high school diploma or associate degree and a valid driver’s license, with about one year of related experience.