Operations Specialist: Patient Care & Process Excellence

Adapt-Health-LLC; Burlington (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off (PTO)

Employee Stock Purchase Plan

Parental Leave

Disability Insurance

Life Insurance

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and operational excellence across our organization.

This role focuses on workflow optimization, documentation review, and data entry in EMR systems, with a strong emphasis on compliance and patient outcomes. The candidate will collaborate with cross-functional teams and uphold HIPAA standards while driving performance improvements.

Qualifications

• One year of relatable work experience required.
• High School Diploma or equivalent required; Associate’s degree in Healthcare Administration or related field preferred.
• Excellent verbal and written communication with attention to detail; ability to multi-task in a fast-paced environment.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.

Skills

Verbal communication

Analytical thinking

Multi-tasking

Detail oriented

Education

High School Diploma

Associate’s degree in Healthcare Administration or related

Tools

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and operational excellence across our organization.

This role focuses on workflow optimization, documentation review, and data entry in EMR systems, with a strong emphasis on compliance and patient outcomes. The candidate will collaborate with cross-functional teams and uphold HIPAA standards while driving performance improvements.