Healthcare Ops Specialist: Patient Care & Process

Adapt-Health-LLC; Greenville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis​

401(k) with company match

Paid Time Off including 6 paid holid​

Employee Stock Purchase Plan

Parental Leave

Disability Insurance

Life and AD&D Insurance

FSA/HSA

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across regional teams. You will improve workflows, verify insurance, and manage data in EMR systems to ensure accuracy and compliance.

The role emphasizes process improvement, cross-functional collaboration, and adherence to HIPAA standards while contributing to quality metrics and timely patient care.

Qualifications

• 1 year of relatable work experience required.
• High School Diploma or equivalent in a relatable field.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Perform other duties as assigned

Skills

Verbal and written communication

Multi-tasking

Computer skills

Education

High School Diploma

Associate’s degree or equivalent (Healthcare Admin / Business Admin)

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence across regional teams. You will improve workflows, verify insurance, and manage data in EMR systems to ensure accuracy and compliance.

The role emphasizes process improvement, cross-functional collaboration, and adherence to HIPAA standards while contributing to quality metrics and timely patient care.