Operations Specialist, Mission-Driven Program & Data Support

USO; Arlington (VA); On-site; USD 56,000 - 74,000; Full time

Benefits offered by this job

Paid time off

Volunteer days

Military leave

401k match

Education reimbursement

Comprehensive benefits

Job summary

USO in Arlington, VA seeks a Specialist, Business Operations to support the Operations strategy. You will assist with data collection, reporting, and cross-department analysis to support field teams and regional staff.

You will coordinate program communications, manage contracts and agreements, and liaise with leadership to implement organization-wide initiatives. A 3-5 year background in a nonprofit/military context is preferred.

Qualifications

• 3-5 years of work experience in a project management support role. Relevant in a not-for-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external partner relationships.
• Proficiency using computers and electronics equipment. Advanced knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite, Salesforce, and other web-based analysis software.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic business/accounting functions including project management and budget reconciliation.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Responsibilities

• Collect data, perform research and prepare reports, including but not limited to operational, statistical, and financial reports. Assist with the creation and management of organizational data visualizations and conduct periodic data analysis to support teams across the organization, including the regional and center staff.
• As directed by leadership, support cross departmental operations and program analysis by receiving program requests, tracking program participant information, coordinating and developing programmatic reports, virtual event logistics, and collection of program evaluations and metrics.
• Coordinate with internal resources as needed to create and distribute program and event communication to a variety of internal and external audiences, including but not limited to production and distribution of newsletters and other event related marketing materials.
• Support the management of field contracts and agreements – MOUs, MOAs, leases, vendor agreements and concessionaire contracts.
• Act as liaison between USO Arlington and USO Field Operations leadership and staff with regard to communication, implementation, and ongoing maintenance of new and existing organization-wide initiatives.
• Other duties as assigned.
• This is an in-person position located in Arlington, VA.

Skills

Interpersonal skills

Customer service

Problem-solving

Communication

Tools

Microsoft Office Suite

Salesforce

Job description

USO in Arlington, VA seeks a Specialist, Business Operations to support the Operations strategy. You will assist with data collection, reporting, and cross-department analysis to support field teams and regional staff.

You will coordinate program communications, manage contracts and agreements, and liaise with leadership to implement organization-wide initiatives. A 3-5 year background in a nonprofit/military context is preferred.