Specialist, Business Operations

the USO; Arlington (VA); On-site; USD 56,000 - 74,000; Full time

Benefits offered by this job

Generous PTO

Volunteer days

Military leave

401(k) match

Education reimbursement

Job summary

The USO in Arlington, VA seeks a Specialist in Business Operations to support the Operations strategy through data, reports, and cross-team coordination. This is an in-person role based in Arlington, VA.

You will collect data, analyze program metrics, and assist with contracts, MOUs, and newsletters while coordinating communications across departments and field teams.

Qualifications

• Associates degree; Bachelor’s degree preferred.
• 3–5 years of work experience in a project management support role.
• Experience in nonprofit, military, multicultural or global organizations preferred.
• Strong interpersonal, customer service and problem-solving skills.
• Ability to handle confidential information with tact and poise.

Responsibilities

• Collect data, perform research and prepare reports (operational, statistical, financial).
• Create and manage organizational data visualizations and conduct periodic analyses.
• Coordinate program communications and event mailings to internal/external audiences.
• Support field contracts, MOUs, leases and vendor agreements; manage program evaluations.
• Serve as liaison between USO Arlington and Field Operations; work in person in Arlington, VA.

Skills

Project management

Data analysis

Communication

Interpersonal skills

Budget reconciliation

Education

Associates degree

Bachelor's degree preferred

Tools

Microsoft Office Suite

Salesforce

Data visualization tools

Job description

Why join our team

With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or gender

The Specialist Business Operations supports the execution of the Operations strategy by assisting with providing project and business operations support to USO Operations team as well as field teams support

Principal Duties and Responsibilities

Essential Duties Collect data perform research and prepare reports including but not limited to operational statistical and financial reports Assist with the creation and management of organizational data visualizations and conduct periodic data analysis to support teams across the organization including the regional and center staff As directed by leadership support cross departmental operations and program analysis by receiving program requests tracking program participant information coordinating and developing programmatic reports virtual event logistics and collection of program evaluations and metrics Coordinate with internal resources as needed to create and distribute program and event communication to a variety of internal and external audiences including but not limited to production and distribution of newsletters and other event related marketing materials Support the management of field contracts and agreements MOUs MOAs leases vendor agreements and concessionaire contracts Act as liaison between USO Arlington and USO Field Operations leadership and staff with regard to communication implementation and ongoing maintenance of new and existing organization wide initiatives Other duties as assigned This is an in person position located in Arlington VA

Job Specifications

Associates degree Bachelors Degree preferred3 5 years of work experience in a project management support role Relevant in a not for profit military multicultural andor global organization preferredStrong interpersonal customer service and problem solving skills Ability to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalism Ability to manage and influence external partner relationships Proficiency using computers and electronics equipment Advanced knowledge of various software applications and programs including but not limited to Microsoft Office Suite Salesforce and other web based analysis software Demonstrated ability to exercise sound judgment related to controversial andor culturally sensitive subjects Ability to handle confidential information with tact and poise Must show initiative self motivation and attention to detail with the ability to manage multiple projects with competing priorities Ability to quickly and easily adapt to changing organizational needs Ability to achieve desired results while working collaboratively in a team environment Ability to perform basic businessaccounting functions including project management and budget reconciliation Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security credit andor background screening SOFA status valid drivers license Must be a strong advocate of the USOs mission

Details

The salary range for this position is 56000 73500 To support pay transparency this posting includes the anticipated base salary range for this role Compensation is determined based on several factors including geographic location relevant experience specialized skills certifications and overall alignment with the position requirements Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels This is an in person position located in Arlington VA Background check education criminal and driving required

If thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work here There is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organization Everyone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work for The mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to work The mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know of