Center Operations Lead — Serve Military Families & Programs

USO; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

401k match

Benefits

Training reimbursement

Job summary

The USO in Dallas–Fort Worth is seeking a Center Operations Specialist to ensure a safe, welcoming environment for service members and families. You will manage daily operations, assist programs, and supervise volunteers, upholding USO standards.

You will collaborate with military and community partners, coordinate resources, track inventory and budget, and help create engaging events that support our mission to serve those who serve.

Qualifications

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role.
• Preferred experience in non-profit, military, multicultural and/or global organization.
• Strong interpersonal, customer service and problem-solving skills.
• Proficiency with Microsoft Office; experience with volunteer management software and social media platforms.

Responsibilities

• Execute day-to-day Center operational procedures to ensure a cost-effective, safe, welcoming and clean environment.
• Engage Center visitors and serve as a subject matter expert about amenities, tours, classes, programs and services; troubleshoot issues.
• Help maintain Center operations within budget; monitor inventory and handle cash; provide reports.
• Create and maintain an SOP file for local operational procedures and Center activities.
• Plan and oversee operational areas including programs, logistics, inventory, budget, social media and database management.
• Assist in program communications; prepare announcements, stories and photos for social media, local media and the website.
• Deliver or assist in planning and evaluating USO programs and events on/off installations; coordinate resources.
• Assist in researching and implementing new programs and services for the assigned area.
• Develop and maintain relationships with the U.S. Military, local leaders, partners and donors to support program delivery.
• Coordinate resources including volunteers, materials, and supplies for all activities; oversee volunteer participation.
• Communicate shift openings, policy changes and training opportunities; report hours and applications from volunteers.
• Direct volunteers through the application process and coordinate on-the-job training and recognition events.
• May operate a USO or personal motor vehicle as needed.
• Other duties as assigned by senior leaders.

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Volunteer management software

Social media platforms

Job description

The USO in Dallas–Fort Worth is seeking a Center Operations Specialist to ensure a safe, welcoming environment for service members and families. You will manage daily operations, assist programs, and supervise volunteers, upholding USO standards.

You will collaborate with military and community partners, coordinate resources, track inventory and budget, and help create engaging events that support our mission to serve those who serve.