Operations Specialist — Inventory & Logistics (Cincinnati)

OTC Industrial; Olde West Chester (OH); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401(k) match

PTO

Tuition assistance

Relocation assistance

Job summary

OTC Industrial Technologies in Ohio seeks an experienced Operations professional to review and correct order exceptions, manage inventory with 98% accuracy, and coordinate vendor returns and invoices. The role supports warehouse and office operations, freight processing, and maintenance scheduling in a busy distribution environment.

Ideal candidates will have a degree or equivalent experience, at least 2 years in operations, and strong MS Office skills with a customer-focused mindset.

Qualifications

• Degree or equivalent related experience required.
• Minimum of 2 years' experience in Operations or a related position.
• Knowledge of SXe (Trend) preferred.
• Proficiency in MS Office.
• Excellent customer service skills.
• Ability to multi-task.
• Excellent verbal & written communication skills.
• Ability to perform root cause analysis and problem solving.
• Ability to collaborate with associates, customers and vendors.
• Ability to work independently with minimal supervision.

Responsibilities

• Review and correct order exceptions daily.
• Review and follow up on picked tickets weekly.
• Cycle count resolution as needed.
• Manage inventory to ensure 98% inventory accuracy.
• Follow up on vendor returns monthly.
• Assist in resolution of shipment discrepancies.
• Review and close out customer orders daily by adding freight if applicable and maintaining freight flags.
• Enter, submit, and process freight claims as necessary.
• Review, approve and code vendor invoices in DataServ.
• Review and process service parts audits.
• Conduct service truck inventory audits quarterly.
• Review and process customer returns.
• Review, process credits and corrections as necessary.
• Set up new vendor accounts for the division as necessary.
• Replenish truck stock inventory as necessary.
• Maintain and order office supplies.
• Assist with scheduling of facility maintenance as needed.
• Assist with customer will-call/ pick-up orders as needed.
• Review, follow up and correct vendor invoice discrepancies as needed.
• Review, follow up and assist with resolution of customer disputes.
• Review and process vendor returns.
• Review the direct order report routinely and take appropriate action.
• Review the nonstock inventory report routinely and take appropriate action.
• Review, follow up, and invoice orders at month end.
• Lead, organize and participate in annual physical inventory audits.
• Audit service staging area monthly for old jobs and double pulls.
• Assist with credit card processing as needed.
• Process warehouse transfers ensuring tracking and freight are added as needed.
• Additional responsibilities as assigned by management

Skills

Degree/Experience

2+ years Ops

SXe knowledge

MS Office

Customer service

Multi-tasking

Verbal/written comms

Root cause analysis

Team collaboration

Independent work

Education

Degree or equivalent related experience

Job description

OTC Industrial Technologies in Ohio seeks an experienced Operations professional to review and correct order exceptions, manage inventory with 98% accuracy, and coordinate vendor returns and invoices. The role supports warehouse and office operations, freight processing, and maintenance scheduling in a busy distribution environment.

Ideal candidates will have a degree or equivalent experience, at least 2 years in operations, and strong MS Office skills with a customer-focused mindset.