Mitigation Coordinator

1-800 WATER DAMAGE of New York City; New York (NY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

PTO

Paid Training

Growth and Career Advancement Opportunities

Job summary

A trusted property restoration company in New York City is seeking a coordinator to manage daily scheduling for technicians and subcontractors while ensuring outstanding customer service. The ideal candidate has experience in the water damage restoration industry and possesses a high school diploma or GED. Responsibilities include managing intake of new jobs, updating job statuses, and maintaining communication with clients. This position offers paid holidays, PTO, and training opportunities.

Qualifications

• Experience in the water damage restoration industry is mandatory.
• Must maintain a valid Driver’s License and safe driving record.
• Ability to exercise good judgment and comprehend instructions.

Responsibilities

• Intake new losses via phone, email, and fax.
• Manage technician daily scheduling.
• Update DMS for job status and documentation.

Skills

Customer service

Scheduling

Problem-solving

Education

High School Diploma or GED

Job description

Company Overview

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.

Job Summary

The coordinator will work with technicians, the lead coordinator, and mitigation supervisor to provide outstanding customer service. This position includes scheduling all employees and subcontractors for daily work and any after-hours calls, notifying the client of work that needs to be performed the day before, setting up the job & maintaining job information in our software program on a daily basis.

Responsibilities

• Intake new losses via phone, email, and fax.
• Manage Technician daily scheduling.
• Update DMS for job status, documentation of communication from insurance and customer.
• Gain approvals for projects from carriers/customers.
• Ordering materials testing for mold and asbestos for jobs.
• Reviews work site and completed technician paperwork prior to releasing projects.

Qualifications

• High School Diploma or GED.
• EXPERIENCE IN THE WATER DAMAGE RESTORATION INDUSTRY IS MANDATORY
• Must maintain a valid Driver’s License and maintain a safe driving record.
• Must be able to exercise good judgment and to understand and carry out written and/or oral instructions, along with sound problem-solving ability.
• Must be able to stand; walk, sit, use hands to finger, handle, or feel – reach with hands & arms and talk or hear.
• Must be able to regularly lift and or move up to 25 pounds.

Benefits/Perks

• Paid Holidays
• PTO
• Paid Training
• Growth and Career Advancement Opportunities

Flexible work from home options available.