Office Lead

1-800 Water Damage of Western Montana; Alabama; On-site; USD 22,000 - 26,000; Full time

Job summary

1-800 WATER DAMAGE is seeking a coordinator to work with technicians, mitigation and construction teams to provide outstanding customer service. You will manage scheduling for daily work and after-hours calls, notifying the client of work that needs to be performed the day before, and maintaining job information in our software.

The role requires strong communication, organization, and the ability to follow instructions while coordinating multiple teams and subcontractors to keep projects moving

Qualifications

• High School Diploma or GED.
• Possible experience within the industry.
• Must be able to exercise good judgment and to understand and carry out written and/or oral instructions, along with sound problem solving ability.

Responsibilities

• Intake new losses via phone, email, and text.
• Monitor updates in DMS for job status, documentation of communication from insurance and customer.
• Monitor updates in XactAnalysis/Alacrity/Lions Bridge daily.
• Monitor field paperwork is completed and up to date.
• Update as needed daily with status updates, files, and move for finalized billing.
• Ordering materials testing for mold and asbestos for jobs.
• Review work site and completed technician paperwork prior to releasing projects.

Skills

Good judgment

Follow written and oral instructions

Problem solving

Education

High School Diploma or GED

Job description

Company Overview

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters-health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.

Company Overview

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters-health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.

Job Summary

The coordinator will work with technicians, mitigation and construction coordinators, and mitigation and construction supervisors to provide outstanding customer service. This position includes management of scheduling all employees and subcontractors for daily work and any after-hours calls, notifying the client of work that needs to be performed the day before, setting up the job & maintaining job information in our software program on a daily basis by coordinators.

Responsibilities

• Intake new losses via phone, email, and text.


• Monitor updates in DMS for job status, documentation of communication from insurance and customer.


• Monitor updates in XactAnalysis/Alacrity/Lions Bridge daily.


• Monitor field paperwork is completed and up to date.


• Update as needed daily with status updates, files, and move for finalized billing.


• Ordering materials testing for mold and asbestos for jobs.


• Review work site and completed technician paperwork prior to releasing projects.

Qualifications

• High School Diploma or GED.


• Possible experience within the industry.


• Must be able to exercise good judgment and to understand and carry out written and/or oral instructions, along with sound problem solving ability.

Compensation: $16.00 - $19.00 per hour

Choose a Rewarding Career with 1-800 WATER DAMAGE

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters-health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.

What We Do

We handle a range of restoration projects including emergency mitigation, water damage restoration, carpet cleaning, fire and smoke damage restoration, sewage cleanup, mold remediation, and much more. We understand how stressful this situation can be, which is why we are equipped to help you deal with insurance companies, property management, and the many other parties interested or involved with the damage. Our water damage technicians, sales teams, and administrative professionals take pride in helping others through home and commercial building restoration.

Our Values

Owned by the BELFOR Franchise Group, 1-800 WATER DAMAGE is dedicated to excellence. We provide services with a personal touch but are also backed by the expertise of an internationally renowned restoration company. Because clients are going through an extremely difficult and emotionally taxing time, we provide caring support, upfront communication, and effective services. We believe in full transparency, which is why we provide customized solutions and pricing upfront.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Water Damage Corporate.