Water Mitigation Scheduler & Admin

ServiceMaster Restore 6717 - North Richland Hills; Richland Hills (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Training & development

Opportunity for advancement

Job summary

ServiceMaster TEAM is seeking a Water Mitigation Coordinator/Receptionist to serve as the scheduling and administrative hub of the Water Mitigation Department. This in-office role coordinates daily crew schedules, dispatches technicians, maintains calendars, and handles billing documentation for corporate.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced mitigation environment.

Qualifications

• High school diploma or GED preferred.
• Office coordination, scheduling, dispatching or admin experience preferred but not required.
• Restoration or insurance industry experience is a plus.
• Basic computer skills and the ability to learn company software quickly.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule and dispatch mitigation crews to active and incoming jobs.
• Maintain daily and weekly mitigation job calendar.
• Adjust schedules for cancellations, emergencies, or crew availability.
• Communicate schedule changes to technicians, crews, and Project Managers.
• Work with Project Managers on scheduling, job needs, and changes affecting active projects.
• Maintain accurate scheduling information in CRM and scheduling software.
• Complete required EAS documentation accurately and on time.
• Submit documentation to corporate for billing.
• Follow up to obtain missing information for billing and compliance.
• Answer calls and assist customers, vendors, and visitors as needed.
• Provide general receptionist and administrative support.
• Communicate professionally with customers and team members.
• Assist with other duties in the Water Mitigation Department as needed.

Skills

Organizational skills

Communication skills

Attention to detail

Time management

Customer service

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

CRM software

Scheduling software

Xactimate

Job description

ServiceMaster TEAM is seeking a Water Mitigation Coordinator/Receptionist to serve as the scheduling and administrative hub of the Water Mitigation Department. This in-office role coordinates daily crew schedules, dispatches technicians, maintains calendars, and handles billing documentation for corporate.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced mitigation environment.