Water Damage Project Coordinator - On-Call & Growth

Fair Restoration Inc; Lake Forest (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Job summary

Flood Pro is seeking a proactive Water Damage Coordinator to manage restoration projects from assessment to completion. You will coordinate on-site assessments, schedule field technicians, and communicate with property managers, owners, insurers, and contractors to keep projects moving on time and within scope.

In this role you will document activities, monitor progress, and collaborate with internal teams to improve processes.

Qualifications

• Certification or training in water damage restoration is a plus.
• Bilingual English and Spanish is a plus.
• Experience with scheduling field technicians using calendar-based software.
• Strong knowledge of restoration techniques, equipment and industry best practices.
• Excellent communication and interpersonal skills.
• Empathy for homeowners in crisis.
• Exceptional organizational skills and attention to detail.
• Proficient with computer applications.

Responsibilities

• Respond promptly to water damage service requests and coordinate on-site assessments.
• Be sales-minded while informing customers about Flood Pro services including mold remediation and remodels.
• Schedule on-site assessments with field technicians efficiently, allowing driving and breaks.
• Communicate with property managers, owners, insurers and contractors to provide timely updates.
• Monitor project progress and address issues with supervisors and field teams.
• Document all activities, work orders, emails and billing information accurately.
• Collaborate with internal and external teams to streamline processes.
• Be placed on monthly on-call rotation with an on-call stipend.

Skills

Water damage restoration knowledge

Communication skills

Organizational skills

Empathy

Bilingual English/Spanish

Attention to detail

Computer skills

Education

Certification in water damage restoration

Tools

Calendar-based scheduling software

Job description

Flood Pro is seeking a proactive Water Damage Coordinator to manage restoration projects from assessment to completion. You will coordinate on-site assessments, schedule field technicians, and communicate with property managers, owners, insurers, and contractors to keep projects moving on time and within scope.

In this role you will document activities, monitor progress, and collaborate with internal teams to improve processes.