Office Lead

1-800-water-damage-careers; North Wales (Montgomery County); On-site; USD 42,000 - 60,000; Full time

Job summary

1-800 WATER DAMAGE is seeking a dedicated coordinator to work with technicians, mitigation and construction teams to deliver outstanding customer service. You will manage scheduling for daily work and after-hours calls, keep clients informed of work planned the day before, and maintain job details in our software on a daily basis by coordinators.

The role emphasizes accurate communication, detailed documentation, and timely updates to ensure smooth project flow from intake to billing.

Qualifications

• High School Diploma or GED required.
• Industry experience a plus.
• Ability to understand and carry out written and oral instructions; strong problem-solving skills.

Responsibilities

• Intake new losses via phone, email, and text.
• Monitor updates in DMS for job status and document communications from insurance and customer.
• Monitor updates in XactAnalysis/Alacrity/Lions Bridge daily.
• Ensure field paperwork is completed and up to date.
• Provide daily status updates and files to support billing.
• Order materials testing for mold and asbestos as needed.
• Review site and technician paperwork before releasing projects.

Skills

Good judgment

Problem solving

Organizational skills

Communication skills

Education

High School Diploma or GED

Job description

Company Overview

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters-health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.

Job Summary

The coordinator will work with technicians, mitigation and construction coordinators, and mitigation and construction supervisors to provide outstanding customer service. This position includes management of scheduling all employees and subcontractors for daily work and any after-hours calls, notifying the client of work that needs to be performed the day before, setting up the job & maintaining job information in our software program on a daily basis by coordinators.

Responsibilities

• Intake new losses via phone, email, and text.
• Monitor updates in DMS for job status, documentation of communication from insurance and customer.
• Monitor updates in XactAnalysis/Alacrity/Lions Bridge daily.
• Monitor field paperwork is completed and up to date.
• Update as needed daily with status updates, files, and move for finalized billing.
• Ordering materials testing for mold and asbestos for jobs.
• Review work site and completed technician paperwork prior to releasing projects.

Qualifications

• High School Diploma or GED.
• Possible experience within the industry.
• Must be able to exercise good judgment and to understand and carry out written and/or oral instructions, along with sound problem solving ability.