Operations Scheduling & Dispatch Specialist

Clifford Power Systems; Independence, Kansas City (MO, MO); Sur place; USD 50 000 - 65 000; Plein temps

Résumé du poste

Clifford Power Systems in Independence, MO is seeking a Scheduling and Dispatch Coordinator to organize service jobs, dispatch field technicians, and ensure timely communication with customers. You will balance daily, weekly, and monthly workloads and maintain accurate scheduling records.

Responsibilities include coordinating with technicians, updating service contracts and dispatch cards, and providing backup support to the service coordinator.

Qualifications

• 2+ years of Scheduler or Dispatcher service-related experience.
• 2+ years of experience in a customer service/administration role.
• Strong experience with MS Office products.

Responsabilités

• Open, schedule, and organize jobs for the Tech.
• Daily dispatch of Field Service for the branch.
• Coordinate technician workload to complete daily, weekly and monthly work.
• ATC oil sample online submittal
• Receive packing slips scan and send to RGI, filing of shipment slips for the Branch
• Updates GP and ensures Outlook calendar is correct with jobs scheduled
• Coordinate with Technicians to ensure exceptional customer service
• Ensure top branch accts' interface with customers informs them on status of orders and ETA of work to be done.
• Duties will include but are not limited to coordinating daily, weekly and monthly service work for Service, Planned Maintenance, and information to the customer in regard to updates on Quoted Service scheduling, Warranties, and registration of generators.
• Serve as backup to service coordinator
• Audit open service call report and take proper action

Connaissances

Scheduler/Dispatcher experience

Customer service

Independent work

Communication across levels

Analytical thinking

Formation

High school diploma or equivalent

Post-Secondary courses and/or degree preferred.

College-level Business courses strongly preferred

Outils

MS Office

Description du poste

Clifford Power Systems in Independence, MO is seeking a Scheduling and Dispatch Coordinator to organize service jobs, dispatch field technicians, and ensure timely communication with customers. You will balance daily, weekly, and monthly workloads and maintain accurate scheduling records.

Responsibilities include coordinating with technicians, updating service contracts and dispatch cards, and providing backup support to the service coordinator.