Dispatch & Scheduling Lead - Field Service Ops

Johnson Controls; États-Unis; Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Johnson Controls is seeking a Schedule Dispatch Coordinator in the Security Domain to support field operations. You will manage dispatch, backlog, SLAs, and technician scheduling, coordinate third-party vendors, and maintain professional relationships with field personnel while handling inquiries.

You will perform inspection dispatch, support repair parts management, and other duties. Strong written and verbal communication, MS Office proficiency, and ability to adapt to rapid changes are

Qualifications

• 1+ year of customer service experience
• Dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance

Responsabilités

• Dispatch in support of field operations within the Security Domain.
• Manage aging service ticket backlog and SLA commitments.
• Coordinate technician schedules and third-party vendor meetings.
• Respond to internal and external inquiries and maintain relationships with field personnel.
• Perform inspection dispatch and support repair parts management as needed.

Connaissances

Customer service

Dispatch scheduling

Communication

Microsoft Office

Problem solving

Time management

Outils

Microsoft Office

Description du poste

Johnson Controls is seeking a Schedule Dispatch Coordinator in the Security Domain to support field operations. You will manage dispatch, backlog, SLAs, and technician scheduling, coordinate third-party vendors, and maintain professional relationships with field personnel while handling inquiries.

You will perform inspection dispatch, support repair parts management, and other duties. Strong written and verbal communication, MS Office proficiency, and ability to adapt to rapid changes are