Industrial Scheduling & Dispatch Coordinator

Energy Management Corporation; Salt Lake City (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

PTO

Job summary

Energy Management Corporation is seeking a Scheduling Coordinator to keep service teams running smoothly in a fast-paced industrial setting. You will act as the hub between customers, technicians, managers, and sales, coordinating calendars, parts, and priorities.

The role requires at least 2+ years of dispatching experience, strong communication skills, and the ability to digest technical information while maintaining excellent customer service.

Qualifications

• 2+ years of experience routing or dispatching service technicians (industrial, mechanical, HVAC, electrical, plumbing, diesel, etc.)
• Strong customer service skills—confident, clear, and calm under pressure.
• Comfort working with mechanical/electrical terminology and diagrams.
• Ability to quickly absorb technical information and relay it effectively.

Responsibilities

• Schedule and dispatch generator technicians, field engineers, and motor shop personnel.
• Serve as the main communication point between customers, technicians, managers, and sales.
• Review work orders, parts needs, and technical details to assign the right technician to every job.
• Track jobs from start to finish—PMRs, billing steps, warranty needs, and follow-up.
• Manage after-hours emergency call routing and technician schedules.
• Support inside sales by following up on quotes and jobs awaiting parts.
• Communicate with accounting regarding customers on credit hold.
• Partner with vendors on warranty/start-up documentation.

Skills

Dispatching technicians

Customer service

Mechanical terminology

Technical communication

Engines/industrial equipment

Job description

Energy Management Corporation is seeking a Scheduling Coordinator to keep service teams running smoothly in a fast-paced industrial setting. You will act as the hub between customers, technicians, managers, and sales, coordinating calendars, parts, and priorities.

The role requires at least 2+ years of dispatching experience, strong communication skills, and the ability to digest technical information while maintaining excellent customer service.