Operations & Onboarding Specialist

Incendia Partners; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Incendia Partners in Boston is seeking an Operations Associate to join a fast-paced, professional services team. This role focuses on the New Hire Journey and a broad range of office operations to support a polished, welcoming employee experience.

You will collaborate with People and IT, Office Managers, and leadership to optimize onboarding, manage budgets and facilities, and ensure excellent day-to-day operational support in the Boston office.

Qualifications

• Bachelor’s degree required.
• 3+ years of experience in office operations, business operations, HR operations, or a related field.
• Experience in financial services or professional services strongly preferred.
• Strong organizational and project management skills with excellent attention to detail.
• Confident written and verbal communication skills.
• Professional presence with the ability to interact effectively with senior stakeholders and external partners.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative, proactive, and solutions-oriented mindset.

Responsibilities

• Own the New Hire Journey: from pre-arrival through onboarding for Boston office.
• Coordinate all aspects of a new employee’s arrival, including workspace prep and orientation.
• Collaborate with People and IT teams to improve onboarding processes.
• Create and maintain onboarding guides, training materials, and process documentation.
• Partner with Office Managers to share best practices across U.S. locations.
• Support Financial Administration: budgets, expense tracking, invoices, reconciliations.
• Provide reception coverage and manage visitor logistics.
• Coordinate visitors, guest logistics, and on-site hosting.
• Provide high-level administrative support to leadership, including calendar management and travel coordination.
• Assist with special projects and initiatives as priorities evolve.

Skills

Organizational skills

Project management

Communication

Interpersonal skills

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Incendia Partners in Boston is seeking an Operations Associate to join a fast-paced, professional services team. This role focuses on the New Hire Journey and a broad range of office operations to support a polished, welcoming employee experience.

You will collaborate with People and IT, Office Managers, and leadership to optimize onboarding, manage budgets and facilities, and ensure excellent day-to-day operational support in the Boston office.