Onboarding & Operations Specialist

Actalent; City of Niagara Falls (NY); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life & AD&D insurance

Short & long-term disability

HSA & DCFSA

Transportation benefits

Employee Assistance Program

Tuition Assistance

PTO & parental leave

Job summary

Actalent is seeking a Business Support Associate to deliver timely customer service to candidates, contractors, clients, and internal partners. The role spans onboarding, lifecycle management, and operational tasks to ensure smooth office and center operations.

Responsibilities include coordinating onboarding, resolving payroll/invoicing issues, assisting with training, and maintaining office supplies and vendor relationships.

Qualifications

• Associates degree with 1+ year of customer service experience, or 2+ years in customer service.
• Ability to prioritize, organize, and problem solve to achieve deadlines.
• Team-oriented with ability to give/receive feedback in real time.
• Excellent written and verbal communication and interpersonal skills.
• Ability to build partnerships with internal customers, both locally and in corporate locations.
• Integrity and confidentiality with HR policies.
• Ability to tackle complex issues and develop practical solutions.
• Action- and detail-oriented; able to prioritize while handling multiple tasks.

Responsibilities

• Provide high-quality front-office customer service (phone and reception).
• Support onboarding for field office/on-premise hiring, including I-9 and paperwork.
• Assist with internal payroll processes in partnership with supervisor.
• Handle office purchasing and vendor management.
• Facilitate real estate communications and coordinate property updates.

Skills

Customer service

Prioritization

Communication

Team orientation

Confidentiality

Problem solving

Multitasking

Education

Associates degree with 1+ year of customer service experience (or 2+ years in customer service)

Job description

Actalent is seeking a Business Support Associate to deliver timely customer service to candidates, contractors, clients, and internal partners. The role spans onboarding, lifecycle management, and operational tasks to ensure smooth office and center operations.

Responsibilities include coordinating onboarding, resolving payroll/invoicing issues, assisting with training, and maintaining office supplies and vendor relationships.