Operations & Member Services Specialist

Beacon Hill Staffing Group, LLC; Oak Brook (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Onsite with hybrid option

Job summary

Beacon Hill Staffing Group, LLC is seeking a Senior Member Experience Operations Specialist to support professionals through credentialing and certification processes. The role emphasizes attention to detail, customer service, and cross-functional coordination to improve participant experience.

Location is onsite with a pathway to a hybrid schedule after six months, involving collaboration with internal teams and vendors to ensure smooth operations and strong reporting practices.

Qualifications

• 3+ years of experience in operations, member services, program administration, customer service, or a related field.
• Strong organizational, project management, and problem-solving skills.
• Experience with reporting, metrics, and process improvement initiatives.
• Exceptional attention to detail and communication skills.
• Proficiency with Microsoft Office, particularly Excel.

Responsibilities

• Serve as the primary point of contact for credentialing program participants.
• Respond to applicant inquiries and resolve credentialing, testing, and account-related issues.
• Manage operational workflows, records, and reporting with a high level of accuracy.
• Coordinate with vendors and internal teams to deliver an exceptional participant experience.
• Support administrative, fulfillment, and accounting-related processes as needed.
• Identify process improvements and contribute to operational excellence initiatives.
• Ensure compliance with established procedures, policies, and quality standards.

Skills

Operations experience

Organization

Project management

Problem-solving

Communication

Excel / Microsoft Office

Tools

CRM systems

Database systems

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a respected national professional organization, is seeking a Senior Member Experience Operations Specialist to support professionals through a credentialing and certification process.This role is ideal for a detail-oriented operations professional who enjoys customer service, problem-solving, process improvement, and managing multiple workflows. You'll serve as a key point of contact for candidates, coordinate with vendors and internal teams, manage reporting and operational processes, and help drive an exceptional participant experience.

Key Responsibilities

• Serve as the primary point of contact for credentialing program participants.
• Respond to applicant inquiries and resolve credentialing, testing, and account-related issues.
• Manage operational workflows, records, and reporting with a high level of accuracy.
• Coordinate with vendors and internal teams to deliver an exceptional participant experience.
• Support administrative, fulfillment, and accounting-related processes as needed.
• Identify process improvements and contribute to operational excellence initiatives.
• Ensure compliance with established procedures, policies, and quality standards.

What You'll Bring:

• 3+ years of experience in operations, member services, program administration, customer service, or a related field
• Strong organizational, project management, and problem-solving skills
• Experience with reporting, metrics, and process improvement initiatives
• Exceptional attention to detail and communication skills
• Proficiency with Microsoft Office, particularly Excel

Preferred Experience:

• Credentialing, certification, association, or educational program support
• CRM or database systems
• Vendor management and cross-functional collaboration

Location:

Location: Onsite with flexibility to move to a hybrid schedule (2 days onsite) after six months.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.

Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)