Operations & Member Services Specialist

Beacon Hill; Oak Brook (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Beacon Hill is seeking a Senior Member Experience Operations Specialist to support professionals through credentialing and certification processes. The role emphasizes service, problem-solving, and multi-workflow management to deliver a high-quality participant experience.

The position requires coordinating with vendors and internal teams, managing reports, and driving operational improvements while ensuring adherence to procedures and standards.

Qualifications

• 3+ years in operations, member services, program administration, customer service, or related field.
• Strong organizational, project management, and problem-solving abilities.
• Experience with reporting, metrics and process improvement initiatives.
• Exceptional attention to detail and communication skills.
• Proficiency with Microsoft Excel.

Responsibilities

• Serve as the primary point of contact for credentialing program participants.
• Respond to applicant inquiries and resolve credentialing, testing, and account-related issues.
• Manage operational workflows, records, and reporting with a high level of accuracy.
• Coordinate with vendors and internal teams to deliver an exceptional participant experience.
• Support administrative, fulfillment, and accounting-related processes as needed.
• Identify process improvements and contribute to operational excellence initiatives.
• Ensure compliance with established procedures, policies, and quality standards.

Skills

Organizational skills

Project management

Problem-solving

Attention to detail

Communication skills

Excel proficiency

Tools

Microsoft Excel

Job description

Our client, a respected national professional organization, is seeking a Senior Member Experience Operations Specialist to support professionals through a credentialing and certification process.

This role is ideal for a detail-oriented operations professional who enjoys customer service, problem-solving, process improvement, and managing multiple workflows. You'll serve as a key point of contact for candidates, coordinate with vendors and internal teams, manage reporting and operational processes, and help drive an exceptional participant experience.

Key Responsibilities

• Serve as the primary point of contact for credentialing program participants.
• Respond to applicant inquiries and resolve credentialing, testing, and account-related issues.
• Manage operational workflows, records, and reporting with a high level of accuracy.
• Coordinate with vendors and internal teams to deliver an exceptional participant experience.
• Support administrative, fulfillment, and accounting-related processes as needed.
• Identify process improvements and contribute to operational excellence initiatives.
• Ensure compliance with established procedures, policies, and quality standards.

What You'll Bring:

• 3+ years of experience in operations, member services, program administration, customer service, or a related field
• Strong organizational, project management, and problem-solving skills
• Experience with reporting, metrics, and process improvement initiatives
• Exceptional attention to detail and communication skills
• Proficiency with Microsoft Office, particularly Excel

Preferred Experience:

• Credentialing, certification, association, or educational program support
• CRM or database systems
• Vendor management and cross-functional collaboration

Location:

Onsite with flexibility to move to a hybrid schedule (2 days onsite) after six months.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information:

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.